Vol. 41 (Issue 40) Year 2020. Art. 9
Received:16/03/2020 • Approved: 17/09/2020 • Published 22/10/2020
ANUSSORNNITISARN, Pornthep 1
LIMLAWAN, Varis 2
Abstract
Queues are common in services such as banking and other services. Unfortunately, it is impossible to eliminate waiting time in a queue since it is very costly to do so. This research proposed an advanced queue system that can provide an accurate waiting time for each customer to increase customer satisfaction. We have applied to the systems an Exponential Weight Average control chart and Artificial Neural Network (ANN). The results show that ANN outperforms other predictors.
key words: waiting time prediction, artificial neural network, queue management system
Resumen
Las colas de espera son habituales en servicios. Desafortunadamente es imposible eliminar las filas de espera debido al alto costo que implica. Esta investigación propone un sistema avanzado de listas de espera que puede proveer el tiempo certero de espera para que esté satisfecho más cada cliente. Hemos aplicado al sistema gráficos de control del Promedio Móvil Ponderado Exponencialmente y Una red neuronal artificial (ANN). Resultados se muestran que la ANN supera el rendimiento de otros predictores.
Palabras clave: Predicción de tiempos de espera, Red Neuronal Artificial, Sistema de gestión de colas.
1. PhD. Assistant Professor. Industrial Engineering Department, Faculty of Engineering, Kasetsart University Thailand. fengpta@ku.ac.th
2. PhD. Student. Industrial Engineering Department, Faculty of Engineering, Kasetsart University Thailand. varis.lw@gmail.com
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