ISSN 0798 1015


logo


Vol. 41 (Issue 40) Year 2020. Art. 9

Received:16/03/2020 • Approved: 17/09/2020 • Published 22/10/2020

Design of advanced queue system using artificial neural network for waiting time prediction

Diseño de un sistema avanzado para predecir tiempos de espera utilizando una red neuronal artificial

ANUSSORNNITISARN, Pornthep 1
LIMLAWAN, Varis 2

Abstract
Queues are common in services such as banking and other services. Unfortunately, it is impossible to eliminate waiting time in a queue since it is very costly to do so. This research proposed an advanced queue system that can provide an accurate waiting time for each customer to increase customer satisfaction.  We have applied to the systems an Exponential Weight Average control chart and Artificial Neural Network (ANN). The results show that ANN outperforms other predictors.
key words: waiting time prediction, artificial neural network, queue management system

Resumen
Las colas de espera son habituales en servicios. Desafortunadamente es imposible eliminar las filas de espera debido al alto costo que implica. Esta investigación propone un sistema avanzado de listas de espera que puede proveer el tiempo certero de espera para que esté satisfecho más cada cliente. Hemos aplicado al sistema gráficos de control del Promedio Móvil Ponderado Exponencialmente y Una red neuronal artificial (ANN). Resultados se muestran que la ANN supera el rendimiento de otros predictores.
Palabras clave: Predicción de tiempos de espera,  Red Neuronal Artificial, Sistema de gestión de colas.


Full article in PDFFull article in PDF


1. PhD. Assistant Professor. Industrial Engineering Department, Faculty of Engineering, Kasetsart University Thailand. fengpta@ku.ac.th

2. PhD. Student. Industrial Engineering Department, Faculty of Engineering, Kasetsart University Thailand. varis.lw@gmail.com


Revista ESPACIOS. ISSN 0798 1015
Vol. 41 (Nº 40) Year 2020

[Index]

[In case you find any errors on this site, please send e-mail to webmaster]

revistaespacios.com

Licencia de Creative Commons
This work is under a Creative Commons Attribution-
NonCommercial 4.0 International License